Innovation Doesn’t Have to Be Sexy

This great post from Hugh about his current work and thinking about Dell Computers reminded me of the below post I wrote back in 2005. Despite their new challenges, I still find it relevant to their future (and every business). The deeper I go int…

Waiting In Line

This post from Seth Godin got me thinking about all the bad things that come from waiting in line. My local Citibank has 12 teller windows. I have never been there when more than 3 had tellers were behind them. I have never been there when there w…