Shorter Lines – Disney Style

Compelling story in the NY Times about the focus Disney places on decreasing the amount of time their theme park customers wait in line (And the better experience they create while they are on line). For every business that have customers wait on …

Too much of X and not enough of Y

In this great talk by, my hero, Tom Peters he references the book Enough. by John Bogle and says that you need only read the table of contents to get the (powerful) message about the times we live in. I say, totally true. I have posted it below. S…

Complaining Has Become Too Easy

Complaining is easy. In the end, it only provides some temporary relief from frustration. Figuring out and executing a smart solution is the hard part. One shouldn’t come without the other. I worked with a company a few years back whose President …

Don’t Let Them Put Your Business In a "Bucket"

We all seek to find powerful ways to differentiate our companies. We search for new ways to market, new strategies and the big new idea that will give power to our claim that our business is truly unique. We may be missing the most important road …