The Basics. Always.

The current economic situation sees a lot of people talking about the power of returning to the basics. (Hooo….rayyy!) Get inspired to do it yourself by reading the posts linked below and then set aside a few hours (or a day) and figure out what…

Beat "Business Bonk"

The constant refrain I hear from almost every business owner I meet is “Get us to the next level.” Ah.. the illusive “Next Level” and the very real feeling of stuck. What it means is different for every business but many of the factors that block …

Purpose Powers Scale

While up in Portland Maine not too long ago I had dinner at The Flatbread Company. In addition to truly amazing pizza, I noticed a great sign hanging over the bar: Flatbread Company is growing. Are more restaurants bad? Not if we follow our purpos…

10 Perfect Touch Points

Customer touch points. It is a concept that is often mentioned but rarely focused on as an opportunity for persistent innovation and impact. Trying to consider the big question of “How do I improve our customer service/experience” winds up being t…

What Is Your Business For?

You may disagree but I don???t think you really get to understand your business till you know EXACTLY WHY you???re doing it. Knowing why is harder than it looks. Learning is expensive. Making innovation work to grow your cash account comes from this e…

The Lost Cachet of Air Travel

Do you remember when flying on a big airliner (and with a major airline) was exciting?Only 10 years ago I was a very loyal United fan. I told everyone how much I enjoyed flying them, my frequent flier points often bumped me to business class and I…